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FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us

Most  frequent  questions

  • Do you have an order minimum?
    Our installation service minimum is $500 before delivery.
  • Can I request a mockup of my balloon arrangement before finalizing my order with Poppin with Nance?
    Poppin with Nance offers the option for clients to receive a mockup of their balloon arrangement for an additional $100 fee. It is important to note that mockups are not a standard deliverable included when booking a service. Our team may use mockups for internal project organization, but these are not assumed to be shared with clients. If you would like to request a mockup of your desired balloon arrangement, please inform our team during the consultation process.
  • What is your cancellation policy?
    We understand that plans can change, so we have a flexible cancellation policy in place. If you need to cancel 30 days or more before the scheduled event, your full balance will be transferrable to another date of your choice within the next 12 months, subject to availability. However, if you cancel with 7 days or less before the scheduled event, the complete payment will be lost, and no refunds or transfers will be provided. We strive to accommodate our customers' needs while also ensuring the smooth operation of our events. If you should need to cancel, you can use your payment for a new date later on, as long as it's within a reasonable time and we have that date open. If the rescheduled event involves additional costs, the client will be responsible for covering the difference.
  • Do you come back to take down?
    Once we've set up for your event, we won't come back unless we need to pick up our items. It's your job to take care of or throw away any balloons. If you want us to come and clean up, there's a Striking fee of $250 if we do it before midnight. Please let us know you want this service when you're booking with us.
  • What area do you serve?
    Our business is located in Rockland County, NY, and we mainly serve the Northern Jersey area. We're also willing to travel outside of Rockland County for our clients.
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